Refund Policy

Last Updated: January 2026

Customer satisfaction is important to MS Watches & Ornaments Ltd.

Returns

Products may be eligible for return within 14 days of delivery, provided they are unused, undamaged, and returned in their original packaging.

Refund Eligibility

Refunds may be approved if:

  • The product arrives damaged.
  • The incorrect product is received.
  • The product has a verified manufacturing defect.

Non-Refundable Items

Refunds may not be available for:

  • Customized products
  • Used products
  • Items damaged after delivery
  • Clearance or final sale items

Refund Process

After receiving and inspecting the returned product, approved refunds will be processed using the original payment method.

Shipping Costs

Shipping charges are generally non-refundable unless the return is due to our error.

Exchange

Eligible products may be exchanged based on availability.

Contact

For refund or return assistance, please contact our customer support team before sending any product back.